Return / Exchange Request

🔄 Return / Exchange Request

Report a Problem – Get Support Quickly

Thank you for choosing Architect Marble.

All our products are handcrafted, custom-made, and packaged with care. However, in rare cases, issues may occur during transport or production. If your order arrives damaged, defective, or differs from the approved design, you may submit a return or replacement request within 12 hours of delivery.

📋 What You’ll Need

To process your return or exchange request, please prepare the following:

Order Number

Full Name and Email Address used during purchase

Clear photos/videos of the damage or issue

Courier Service Report (mandatory for damaged shipments via FedEx/DHL)

Unboxing video (if available)

A brief description of the issue

Indicate whether you’re requesting a replacement or a refund

⚠️ Requests made after the 12-hour window or without a courier report may be declined.

📦 Submission Options

📧 Email: sale@architectmarble.com

📝 Online Form: Submit Return/Exchange Request (Custom form URL can be linked here)

📱 WhatsApp: Chat on WhatsApp

🚨 Important Notes

All our products are custom-made and non-refundable, except in the case of verified damage or production error.

Shipping costs for returns or exchanges are the customer’s responsibility, unless the issue was caused by us.

Items must be repacked securely in the original crate or equivalent safe packaging.

Refunds (if approved) are processed within 14 business days after return receipt and inspection.

Architect Marble reserves the right to decline requests that do not meet the requirements above.

🛡 Our Commitment

Your satisfaction is important to us. We are committed to resolving issues swiftly and respectfully—whether it’s a custom remake, a compensation, or a technical fix.

Let us know how we can assist you best.